1. About these terms
These Terms & Conditions apply to the Nomlo: eSIM & Mobile Internet mobile application (“Nomlo” or “the app”), the website at esimapp.link, and related services provided by Notera Labs Limited, a company registered in Hong Kong (“Notera Labs”, “we”, “us”, or “our”). They explain the agreement between you and us when you use these services or purchase a plan through the app.
Please read these terms and the information for your selected plan before purchasing. If you do not agree to these terms, do not use the services. Our Privacy Policy explains how personal information is handled. Any mandatory rights you have under applicable consumer law remain unaffected.
2. Who can use the service
You must have the legal capacity to enter into this agreement. If you are below the age at which you can do so in your country, a parent or legal guardian must authorise your use and any purchase, to the extent permitted by applicable law.
You are responsible for providing accurate information, keeping access to your account and device secure, and using the service lawfully. Tell us promptly if you suspect unauthorised access or a purchase you did not make.
3. What the service provides
The app helps you discover, purchase and manage travel eSIM plans offered through our connectivity providers. An eSIM is a digital SIM profile installed on a supported device. The coverage, data allowance, validity period, activation rule and other features of a plan are those displayed for that plan at the time of purchase.
Plan Finder uses your destination, trip length and data preference to help identify a suitable option from the plans available in the app. It is not a comparison of every provider or an assurance that a plan is the lowest-priced option on the market. Data-use estimates are guidance, not a guarantee of how much data you will need.
Unless the plan expressly includes them, do not assume it provides a telephone number, voice calls, SMS, hotspot use or a particular network technology. Network operators and connectivity providers supply the underlying mobile connectivity. Their network restrictions, fair-use policies and technical requirements can affect the service.
4. Device and installation requirements
Before buying, check that your device supports eSIM, is not locked to a carrier and supports the networks required by your plan. eSIM availability can vary by device model and purchase region. You are responsible for reviewing compatibility information and the selected plan’s coverage.
You need an internet connection to download and install an eSIM. Follow the instructions provided for your particular plan and device. Keep installation codes, QR codes and account credentials private: another person with access may be able to use them.
Installation and activation are not always the same event. Some plans begin their validity period when installed; others begin when they first connect to a supported network. Review the activation rule before installing. Do not remove an eSIM profile unless you understand the consequences: reinstallation, transfer or replacement may be restricted by the provider.
5. Prices and payments
The app displays the price, currency and plan details before you confirm a purchase. The final checkout shows the amount payable and any applicable taxes or charges included in the transaction. Your bank or payment provider may separately charge currency-conversion or other fees.
Purchases are processed through Stripe. Payment processing is also subject to the payment provider’s applicable terms and privacy practices. We do not receive or store your complete payment-card number through the app’s checkout.
A successful payment must be verified before a plan is issued. An interrupted checkout or an authorisation on your card does not, by itself, confirm successful delivery. If payment appears to have been taken but no plan is available, contact us with the order information so we can investigate. Do not send your full card number or security code.
Purchases are for the plan you select. A plan does not automatically renew merely because you bought it. Any further purchase or available top-up requires a separate order and is subject to its displayed terms. Top-ups are not available for every plan.
6. Coverage, usage and validity
Use the plan only in its supported destinations and within its allowance and validity period. The service may stop when the allowance is exhausted or the validity period ends. Unused data does not automatically carry over unless expressly stated for the plan.
Coverage, speed and availability depend on factors including local network coverage, congestion, device capability, signal conditions, network maintenance and provider restrictions. Indoor, remote-area and in-transit coverage can differ from general destination coverage. Any unlimited plan may have disclosed fair-use or speed restrictions; review them before purchase.
You control which SIM your device uses for mobile data, calls and messages. Your regular carrier may charge for calls, texts or roaming while its SIM remains enabled. We do not control or reimburse charges independently imposed by your regular carrier.
Travel data connectivity is not a substitute for a service capable of contacting emergency services. Do not rely on the app or a data-only plan as your only way to make an emergency call.
7. Cancellations, problems and refunds
If a plan has not been delivered, cannot be installed or does not work as described, contact [email protected]. Include your order reference, device model, destination and a description of the issue. We may need limited diagnostic information to investigate with the connectivity provider.
Refund eligibility depends on the circumstances, the plan’s installation, activation and usage status, and your rights under applicable law. Installation or consumption may affect whether a provider can cancel a plan; this does not remove any mandatory remedy for a faulty or misdescribed service. These terms do not impose a blanket “all sales final” policy.
If local law gives you a cooling-off or withdrawal right, it applies subject to that law. Any exception for immediate supply, digital content or a service already performed applies only where its legal requirements, including any required express consent and acknowledgement, have been met. Nothing here is itself a waiver of those rights.
Contact us before deleting your account or eSIM if you need help with an order. Deleting the app, deleting an account or removing an eSIM is not a refund request and does not automatically reverse a payment. Approved refunds are handled through the relevant payment channel; processing time can depend on the payment provider and your bank.
8. Acceptable use
You must not use the services for unlawful activity, fraud, unauthorised resale, interference with networks or systems, or infringement of another person’s rights. Do not attempt to obtain other users’ information, evade legitimate access or payment controls, or abuse support and refund processes.
We may restrict or suspend access where reasonably necessary to address fraud, security threats, misuse, non-payment or legal requirements. Where appropriate and permitted, we will explain the reason and how to contact us. Any restrictions remain subject to your applicable consumer rights.
9. Accounts and deletion
Features may require an account or an authenticated guest session. Retain the credentials or sign-in method needed to access your purchases. A device reset, account change or eSIM removal can affect access or recovery, depending on the provider’s restrictions.
You may request account deletion using the app’s available account controls or by contacting us. Deletion can remove your ability to access orders and eSIM information through that account. It does not necessarily revoke an eSIM already issued by a network provider, erase records the provider must retain, or reverse an existing transaction. Our Privacy Policy explains retention of necessary records.
10. Our content and third-party services
The app, website, branding and other materials are owned by or licensed to Notera Labs. We grant you a limited, non-exclusive right to use the services for their intended personal purpose, subject to these terms. You must not copy or exploit our materials beyond permissions granted by us or applicable law.
Links to third-party websites, payment services and device guidance are provided for convenience. Those services have their own terms and privacy practices. Apple is not the provider of the connectivity plans described in these terms, and publication through the App Store does not make Apple responsible for our service or customer support.
11. Availability and liability
We aim to provide a useful, reliable service, but cannot promise uninterrupted connectivity, universal coverage or freedom from every error. Where permitted by law, the services are provided on an “as available” basis. We remain responsible for obligations and remedies that cannot lawfully be excluded.
To the extent permitted by applicable law, we are not responsible for losses caused by your unlawful use, failure to follow clear installation instructions, unsupported devices, or events outside our reasonable control. Nothing in these terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or limited.
12. Changes and disputes
We may update the app, available plans and these terms. Updated terms will show a new effective date. Where legally required, we will provide notice of material changes. Changes do not retrospectively alter the essential terms of an already confirmed purchase without a lawful basis or your agreement.
If you have a complaint, contact us so we can try to resolve it. This does not prevent you from using any regulator, court or dispute-resolution route available under applicable law, including mandatory protections in your country of residence.
13. Contact us
For questions about these terms, purchases or connectivity support, contact Notera Labs Limited, Hong Kong, at [email protected] or +357 99 555 128.